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PPT Solutions provides companies with a complete and fully integrated suite of managed services designed to optimize every aspect of their business. Powered by Opptima, our proprietary operating model, we empower our Clients with the confidence and understanding they can meet their unique challenges and the demands of their ever-changing marketplace. Whether looking to supplement their own teams, solve for specific skill gaps or gain the valuable flexibility to rapidly scale their teams appropriately, our Clients rely on our talent, business process skills and experience to meet their evolving organizational demands.
“Opptima represents our organizational commitment to a disciplined and methodical approach to business success and delivering transformative and innovative solutions to our clients. It’s also another demonstration of our Reimagining Business vision and evolving our services and solutions in a manner that provides optimal value for our clients and the marketplace.”
– Kris Kramer, Managing Director
PPT Solutions’ Opptima operating model brings together a combination of leading contact center operations practices and management solutions centered around people, process and technology. It is designed to seamlessly integrate within any facet of the contact center ecosystem to deliver optimized business strategies and enhance the customer experience. This bridging of strategy and operations through standardized methodologies and tools, empowers organizations to better adapt and improve the customer journey as business needs change.
Our industry-leading managed services include:
A full suite of capabilities that includes, operations optimization, transition management and skills and capability enhancement.
Project Management Office
Supporting Clients’ management of PMOs or staffing supplemental PMO resources to lead projects with objectivity, flexibility and efficiency.
A full spectrum of staff augmentation solutions across a range of processes and industries utilizing our operational, functional, industry and analytics experts.
Quick Win Projects
Providing experts who can work with your team, or independently, to deliver short-term wins in situations such as demand spikes or clearing back-logs.