Cloud Solution Services
Reliable. Methodical. Scalable.
As a leader in business optimization and experience design and transformation, PPT Solutions understands today’s rapidly evolving marketplace and its impact on your organization’s ability to quickly adapt and integrate business improvements. We also recognize the challenges in implementing emerging and business critical technologies and identifying internal resources to comprehensively manage integration projects from procurement through testing and operability. All the while, undertaken without disruption to your day-to-day operations.
PPT Solutions’ broad experience with cloud technology solutions ensures seamless integration and enhanced customer journeys. We can help you discover what is needed to evolve and transform your business with the right cloud-enabled technology solutions. Our Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and cloud technologies selection and implementation methodologies empower our clients with the ability to jump-start their cloud migrations.
A combination of cloud-based telephony and contact center operations optimization including:
- Workforce Management
- Speech Analytics
- Call Routing
- Workforce Gamification
Integration of communication mediums into cloud-based omnichannel touchpoints, eliminating dialogue gaps, increasing productivity and reducing customer friction. Integration points include phone service, video conferencing, team messaging, chat, SMS, fax, along with any other communication tools.
Whether it is quick and efficient scalability, reducing dependence on internal IT, rapid adoption, critical security features or increased flexibility, cloud technology can provide a full array of solutions that minimize downtime, maximize ROI and create the means to deliver efficient and enhanced customer experiences.