Tony Shrader Named Vice President of Innovation and Automation
TULSA, OKLAHOMA, February 9, 2017 – PPT Solutions, a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today the addition of Customer Experience and Information Technology veteran Tony Shrader as Vice President of Innovation and Automation. Shrader, formerly Director of Sales Engineering at Humanify and Director/General Manager of Global Services at CyberSource, is responsible for helping organizations understand automation, assist with its implementation and maximize its many benefits. He will provide thought leadership as companies adopt automation, providing guidance and insight into automation’s broader strategic purpose.
A 25-year patented innovator in the Customer Experience industry, Shrader is well respected for his strengths serving as an intermediary between traditional IT and the business of dynamic and changing companies. Having worked with a broad spectrum of Fortune 500 companies including AT&T, United Airlines, Citibank, JP Morgan, Traveler’s Insurance and Dell, he has developed and executed strategies that align performance expectations, fuel organic growth and consistently deliver successful outcomes. Previous to his work at CyberSource, Shrader served as Director of Contact Care Technology at MoneyGram where he provided oversight of all customer care technology platforms and led the company’s transition to the cloud, a program which saved $2.3M annually and re-wrote their customer service strategy.
Over the course of the past several months, PPT Solutions has continued to expand its leadership and executive team. Shrader’s addition takes place during a time of tremendous growth for the company and immediately follows the appointments of George Svoboda (VP of Strategy and Service Delivery) and Mike Sodano (Practice Director). “Tony’s diverse background and technical expertise combined with his collaborative and engaging communication style will immediately establish him as an asset to the company and our Clients,” stated Dennis Weikle, PPT Solutions’ Founder & Managing Director. “He will be instrumental in developing our new Innovation and Automation Program, a program designed to assist companies understand, implement and maximize automation’s benefits. In addition to his thought leadership in the space, he will play a critical role helping companies understand the broader strategic implications of technologies like Chatbot, Robotic Process Automation, Artificial Intelligence and Machine Learning. The additions of Tony, George and Mike have greatly expanded our range of expertise and ability to provide transformational solutions for our Clients.”
About PPT Solutions
Since 2013, PPT Solutions has served as a premier provider of Client-centric, performance-based customer experience and business optimization solutions. Whether a Fortune 50 company or an emerging small business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With over 100 years of combined experience and an extensive portfolio of Management Consulting, Professional Services and Partnership Solutions capabilities, our Clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Visit pptsolutions.com to learn more.