TULSA, OKLAHOMA, January 10, 2017 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced the appointment of Michael Sodano as Practice Director, Operational Excellence and Business Optimization – a newly created position and member of the PPT Solutions’ Leadership Team.
An Executive with twenty years of experience in Customer Experience, contact center optimization and sales force effectiveness, Michael’s background has focused on delivering data driven solutions to his clients to increase customer satisfaction, reduce costs and increase revenue. He has a proven history of developing and leading high-performing teams and partnering with clients to deliver exceptional results. Michael previously served as the Head of Apple’s WW Sales & Service Shared Services Group where he was responsible for continuous improvement of Apple’s Contact Center Customer Experience across process, technology, analytics, training and workforce management. As Practice Director, Operational Excellence and Business Optimization, he will be responsible for helping PPT Solutions’ clients drive efficiencies, improve productivity and enhance flexibility to increase their effectiveness in the market place.
The leadership team expansion comes at a time of tremendous growth for PPT Solutions as the company is coming off a highly successful year that included a comprehensive corporate rebrand. “2016 has been a tremendous year for our organization and we have an aggressive growth plan in place for 2017,” said Dennis Weikle, PPT Solutions’ Founder & Managing Director. “Our anticipated growth requires resources that we don’t currently have within our organization. Michael brings additional talent, expertise and experience that will help us reach new markets and enhance our existing client partnerships. We’re excited to add him to our team.”
About PPT Solutions
Since 2013, PPT Solutions has served as a premier provider of Client-centric, performance-based customer experience and business optimization solutions. Whether a Fortune 50 company or an emerging small business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With over 100 years of combined experience and an extensive portfolio of Management Consulting, Professional Services and Partnership Solutions capabilities, our Clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Visit pptsolutions.com to learn more.