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Program Manager

Dallas/Fort Worth, Texas (Highly Desired)

Summary

PPT Solutions is a premier provider of Customer Experience and Business Optimization Solutions.  We work hand-in-hand with our clients' senior executives of Fortune 1000 companies and government agencies to transform their organization and their industries with our combination of strategy, technology, operations, and change management capabilities.

 

Job Description

  • Daily program management throughout the program life cycle
  • Defining the program governance (controls)
  • Planning the overall program and monitoring the progress
  • Managing the program’s budget
  • Managing risks and issues and taking corrective measurements
  • Coordinating the projects and their interdependencies
  • Managing and utilizing resources across projects
  • Managing stakeholders’ communication
  • Aligning the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager
  • Managing the main program documentations such as the program initiation document
 

Skills and Attributes of the Role

The program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:
  • Good knowledge and handling of project and program management methodology and techniques
  • Good understanding of the wider objectives of the program
  • Ability to work positively with the wide range of individuals involved in program management
  • Strong leadership and management skills
  • Good knowledge of budgeting and resource allocation procedures
  • The ability to find innovative ways to resolve problems
  • Experience leading large scale contact center implementation projects preferably with cloud-based contact centers

Employment type

Contract (6 months, possibly longer)
We offer a highly competitive compensation structure that will allow you to be rewarded for the contributions you make. If you thrive in an environment that is collaborative, challenging, and will provide you the opportunity to expand your skills – come talk to us. We’d welcome the opportunity to get to know you and allow you to learn more about us. We are an equal opportunity employer committed to providing a diverse environment. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.