TULSA, OKLAHOMA, April 11, 2019 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced the appointment of Melissa Riner as Senior Implementation Manager.  A senior manager with broad information technology, customer experience, IVR and self-service design/delivery experience, Riner joins the company with over twenty years of delivering complex IT customer service projects in both the cloud and premise environments.  In this critical operations role, she will be responsible for initially supporting Talkdesk as a key member of their contact center implementation team and growing the support model to scale to their rapidly growing market share.   

“We’re very excited to add Melissa to our Implementation Team,” stated Scott Prater, PPT Solutions’ Vice President of Technology Solutions. “Her information technology and contact center experience coupled with her tremendous success implementing complex customer experience solutions make her a valuable asset for our organization and clients.  Melissa is another example of our ability to attract the industry’s best and brightest talent.”

“I am thrilled to join an entrepreneurial team that is incredibly dedicated and passionate about Customer Experience.  The organizational knowledge, resources and expertise span all the key factors for being extremely effective in ensuring our clients’ success and delivering the industry’s best business solutions,” stated Melissa Riner.

Prior to joining PPT Solutions, Riner served as Senior Service Delivery Manager at Contact Solutions (a Verint Company) where she designed and supported a portfolio of over one hundred integrated customer care solutions that scaled to over 600M calls annually, as well as reduced overall project delivery lifecycles by 25% through improved processes and tools.  Riner also served as Technical Support Engineer at Siemens providing remote and onsite support for a full suite of call center hardware and software solutions.

About PPT Solutions

Since 2013, PPT Solutions has served as a premier provider of client-centric, performance-based customer experience and business optimization solutions. Whether a Fortune 50 company or an emerging business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With an extensive portfolio of Management Consulting, Managed Services and Development & Integrationcapabilities, our clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Visit pptsolutions.com to learn more.