It’s our leadership that sets us apart. With over a century of experience leading some of the world’s most successful companies, PPT Solutions understands the pressures and the importance of not only getting things done, but driving performance and getting incredible results. Driven through trust, integrity and the power of great partnerships.
Dennis WeikleFounder and Managing Director
Dennis Weikle is a JD Power award winning executive with over 20 years of experience leading small to large contact center organizations, outsourcing engagements, and customer lifecycle transformations. He brings diverse and thoughtful expertise to each client engagement helping create solutions that solve real business problems. Most recently, Dennis was Chief Operating Officer for Direct Energy Residential and prior to that served as Vice President of Prepaid Care and Consumer Account Services at Sprint where he led the organization to three JD Power Awards. He has a track record of success having developed high performing teams, strategic partnerships, and innovative technology solutions.
Kris KramerManaging Director
Kris is a multiple award winning industry executive with over 20 years of experience leading contact center, vendor management, account management, and program management organizations. Kris’ experience has been focused on ensuring that his clients satisfaction was extensively improved while focusing on enhancing quality and cost metrics. His experience on the client and partner side brings a unique perspective on his thought-leadership and ability to solve a client’s business objectives. Most recently, Kris was Founder and President of Confer Partner Solutions which was a consulting firm focusing on government solutions. His previous positions were Senior Vice President of Strategic Account Management for a top ten call center outsourcer as well as Sr. Director, Global Outsourcing for Sprint where he was responsible for their partner network of approximately 24K agents where they won five JD Power Awards for Sprint’s Virgin and Boost Mobile brands. He has a proven track record of delivering bottom line results.
Scott PraterVice President, Technology
As PPT Solutions’ Vice President of Technology, Scott brings over 30 years of experience in various roles including 16 years working with customer service technologies. He began his career in the space and defense industry and has brought the same focus and precision required to launch a satellite with him to successive key leadership roles in customer service and IT. Scott has a broad background having held various leadership roles in service delivery, technology operations, sales and engineering. Previous to joining PPT Solutions while serving as Vice President of Information Technology at Center Partners (a domestic U.S. call center outsourcer), he defined a strategic technology road map and immediately redesigned operational processes in alignment with industry best practices. He also managed Avaya’s largest client service delivery and modernization program for The Home Depot, led the industry’s first ever large-scale hosted VoIP contact center transformation at AOL and provided technology leadership for global brands that include Visa, Xerox, T-Mobile, Zulily, TiVo, MoneyGram and Liberty Mutual.
George W. SvobodaVice President, Strategy & Service Delivery
George is a proven leader with over 24 years of experience delivering strategy, operations, digital / technology and outsourcing advisory services. He focuses on helping clients in the health, financial services, telecom, media and technology industries increase revenue and customer satisfaction, and reduce costs by optimizing their contact center operations, processes and technology.
Most recently, George led the CRM Strategy practice at PwC Strategy, joining through PwC’s acquisition of Booz & Company, where he was a Principal. Previously, George was Sr. Vice President of Alliance Business Development for Sitel, a leading business process outsourcing firm. He was a Sr. Manager at Deloitte Consulting in the contact center practice, and was a Senior Principal and technical architect at eLoyalty.
Michael SodanoVice President, Customer Experience Optimization
Michael is an executive with twenty years of experience in customer experience, contact center optimization and sales force effectiveness. His experience is focused on delivering data driven solutions to his clients to increase customer satisfaction, reduce costs and increase revenue.
Michael served as the Head of Apple’s WW Sales & Service Shared Services Group where he was responsible for continuous improvement of Apple’s Contact Center customer experience across process, technology, analytics, training and workforce management. He has a proven history of developing and leading high-performing teams and partnering with clients to deliver exceptional results.
John SmileyVice President, Enterprise Solutions
John is an executive with 25 years of experience in contact center operations and technology and more than 35 years in IT operations, development and support. His experience is focused on delivering improved customer experiences while simultaneously identifying and capitalizing on opportunities to optimize costs and improve revenues.
John most recently served as Senior Consulting Director and CIO for Eventus Solutions Group where he was responsible for delivery of customer experience focused strategic consulting engagements for retail, technology, health care and financial services clients. He was also responsible for the creation of the IT strategy and delivery model for systems supporting the Eventus operations.