New Shifts in Government Operations in a Post-Pandemic World

New Shifts in Government Operations
in a Post-Pandemic World

Dennis Weikle, PPT Solutions

Introduction

The COVID-19 pandemic has created many challenges in both public and private sectors. Everywhere, employers have been forced to make dramatic workplace changes. In the midst of this restructuring, government operations experienced a similar shift. At the height of the pandemic, officials instituted health and economic measures to protect citizens while providing necessary services.

The challenge, however, lies in how the public sector will navigate economic stressors while ensuring citizens receive vital services in a post-pandemic world.

New Shifts in Government Operations
in a Post-Pandemic World

Dennis Weikle, PPT Solutions

Introduction

The COVID-19 pandemic has created many challenges in both public and private sectors. Everywhere, employers have been forced to make dramatic workplace changes. In the midst of this restructuring, government operations experienced a similar shift. At the height of the pandemic, officials instituted health and economic measures to protect citizens while providing necessary services.

The challenge, however, lies in how the public sector will navigate economic stressors while ensuring citizens receive vital services in a post-pandemic world.

Technology

Fortunately, technological progress continues to accelerate and present new tools for governments to harness.

Cloud-enabled technology, Artificial intelligence (AI), data analytics, performance management platforms and robotic process automation have become essential technologies in facilitating the safer delivery of services.

Public Transportation

A significant challenge for curtailing the spread of the virus lies in mass public transportation use. Public transit demand decreased by as much as 85% during the pandemic. However, the solution isn’t forcing everyone back into their vehicles. More cars on the road lead to increased traffic congestion and greater environmental pollution.

Additionally, with recent reports indicating that poor air quality can contribute to a higher risk of contracting COVID-19, there has never been a more urgent time to develop autonomous public transportation options.

Engineering and Technology reports that mobility-as-a-service (MaaS) systems, such as electric robo-taxis, may soon become the new reality. These vehicles would require the support of governmental authorities to establish a transport system network that’s safe and efficient.

Health Care Advances

Many governments have deployed AI and robotics in healthcare delivery. A broad range of Medicare telehealth services have been implemented since March 6, 2020, to offer patients access to primary care physicians, psychologists and social workers.
While such solutions have been implemented in the private sector, government leadership is necessary to effectively promote their efficacy in the public sector.

As an example of the digitalization of healthcare, AI-powered technology is being used in self-check applications for symptoms. IoT-connected devices can send patient information virtually to physicians and other healthcare professionals. Meanwhile, AI-powered, multi-lingual chatbots can assist patients in communicating with healthcare providers.

Governments are also deploying robots and drones to assist in providing security and sanitation services. Finally, robots are monitoring medical devices and assisting patients in remote communications with healthcare teams.

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Government Administrative Services Effects

The pandemic is changing how local governments provide essential administrative services. In particular, citizens who are immunocompromised and unable to make in-person visits need access to remote services.

Local leaders must pivot to new technologies to provide these services while many offices remain closed or have limited times of operation.

A recent MIT Technology Review survey reveals that 70% of government respondents believe that the pandemic has accelerated their digital transformation plans. One-third of governmental organizations surveyed say they are migrating to digital platforms to effectively address the needs of their constituents.

The digitization of record-keeping in state and county governments, agencies and businesses can facilitate the transition to strictly virtual encounters. Vital government records secured by digital signatures can be used wherever possible.

Government Administrative Services Effects

The pandemic is changing how local governments provide essential administrative services. In particular, citizens who are immunocompromised and unable to make in-person visits need access to remote services.

Local leaders must pivot to new technologies to provide these services while many offices remain closed or have limited times of operation.

A recent MIT Technology Review survey reveals that 70% of government respondents believe that the pandemic has accelerated their digital transformation plans. One-third of governmental organizations surveyed say they are migrating to digital platforms to effectively address the needs of their constituents.

The digitization of record-keeping in state and county governments, agencies and businesses can facilitate the transition to strictly virtual encounters. Vital government records secured by digital signatures can be used wherever possible.

Meanwhile, automated solutions for marriage and death certificates and other permits can be used in place of paper forms.

Legal state services have also been affected by the pandemic as participants attend video conference hearings rather than make court appearances. The consensus is that the digitalization of government services is here to stay as judges and other court officials realize the cost savings and convenience of migrating to digital offerings.

Public Education in the Post-Pandemic Era

The pandemic has also had far-reaching effects in all public school districts. The current configuration of hybrid learning (in-person and remote classes) may be permanent. According to the Brookings Institute, public education disruptions may continue through 2024 as worries about the virus prevail.

Driving the trend are teachers and students with immunocompromised health and other vulnerabilities. Additionally, as districts continue to face declining enrollment, there will be less funding to return to any pre-pandemic normalcy.

Work With PPT Solutions to Navigate Business Operations in a Post-Pandemic World

All government levels will continue to face challenges in providing services through touch-free, frictionless and virtual encounters. Transportation, health care and public education will experience significant change as policies continue evolving to protect citizens.

As stated in a recent Deloitte article, "the more digital and citizen-centric the government, the better for those it serves."

Meanwhile, automated solutions for marriage and death certificates and other permits can be used in place of paper forms.

Legal state services have also been affected by the pandemic as participants attend video conference hearings rather than make court appearances. The consensus is that the digitalization of government services is here to stay as judges and other court officials realize the cost savings and convenience of migrating to digital offerings.

Public Education in the Post-Pandemic Era

The pandemic has also had far-reaching effects in all public school districts. The current configuration of hybrid learning (in-person and remote classes) may be permanent. According to the Brookings Institute, public education disruptions may continue through 2024 as worries about the virus prevail.

Driving the trend are teachers and students with immunocompromised health and other vulnerabilities. Additionally, as districts continue to face declining enrollment, there will be less funding to return to any pre-pandemic normalcy.

Work With PPT Solutions to Navigate Business Operations in a Post-Pandemic World

All government levels will continue to face challenges in providing services through touch-free, frictionless and virtual encounters. Transportation, health care and public education will experience significant change as policies continue evolving to protect citizens.

As stated in a recent Deloitte article, "the more digital and citizen-centric the government, the better for those it serves."

We're Here to Help

Contact us today to learn how we can optimize your
Customer Experience and Business Operations.
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