COVID-19 Rapid Relief: Mitigating Workforce and Customer Experience Impacts Through Cloud Solutions

COVID-19 Rapid Relief:
Mitigating Workforce and Customer Experience Impacts Through Cloud Solutions

Dennis Weikle, PPT Solutions

Introduction

As the world faces an unprecedented public health emergency, high levels of uncertainty paired with a constant flow of new information has dramatically impacted the very manner by which we live, function and communicate on a daily basis. It’s during uncertain times like today, obsessive customer-centricity is more critical than ever. As customers’ needs evolve in rapid and surprising ways, brands are forced to examine and restructure service delivery models that may have been flawlessly executed only a few short weeks ago. Navigating the COVID-19 impact on customers, businesses and the customer engagement ecosystem can seem daunting for even the most sophisticated customer experience leaders – the time to act is now.

COVID-19 Rapid Relief:
Mitigating Workforce and Customer Experience Impacts Through Cloud Solutions

Dennis Weikle, PPT Solutions

Introduction

As the world faces an unprecedented public health emergency, high levels of uncertainty paired with a constant flow of new information has dramatically impacted the very manner by which we live, function and communicate on a daily basis. It’s during uncertain times like today, obsessive customer-centricity is more critical than ever. As customers’ needs evolve in rapid and surprising ways, brands are forced to examine and restructure service delivery models that may have been flawlessly executed only a few short weeks ago. Navigating the COVID-19 impact on customers, businesses and the customer engagement ecosystem can seem daunting for even the most sophisticated customer experience leaders – the time to act is now.

Migrating to the Cloud: Seamless Business Continuity and Virtual Work Environment Transitions

The harsh reality is legacy contact centers and communications systems have not aged gracefully, and as time passes, the drawbacks of not migrating to a cloud solution far outweigh the advantages of an on-premise environment. Reduced agility, lack of business intelligence and limited business continuity capabilities have become growing liabilities when supporting the needs of today’s customers. The end result of an unadaptable legacy infrastructure is often a poor and disconnected customer experience.

Immediate Cloud Migration Benefits:

  • Accelerated Work at Home Solutions – Rapid Social Distancing Enablement
  • Workforce Geodiversity
  • Seamless Business Continuity
  • Advanced Business Telephony and Conferencing Solutions Including Voice and Video Conferencing, Record, Archive and Replay
  • Enhanced Security
Immediate Cloud Migration Benefits:
  • Accelerated Work at Home Solutions – Rapid Social Distancing Enablement
  • Workforce Geodiversity
  • Seamless Business Continuity
  • Advanced Business Telephony and Conferencing Solutions Including Voice and Video Conferencing, Record, Archive and Replay
  • Enhanced Security

A cloud migration provides a robust set of tools that optimizes an IT ecosystem and enhances the overall customer experience regardless of evolving business impacts and uncertainties. It also enables companies and brands to utilize a simplified platform that delivers seamless automated and real-time system updates without the support challenges of outdated on-premise platforms. Furthermore, the power of the cloud enables organizations to easily migrate global staff to work-at-home environments that allow for seamless support while keeping the workforce safe and healthy.

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As a partner to many of the world’s leading brands, PPT Solutions understands the complex challenges companies face today. Whether you are in need of technology support, infrastructure enhancement, or staff augmentation sourcing assistance, we have the experience, expertise and partners to ensure you are meeting your customers’ needs during this critical time.

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