COVID-19 Rapid Relief: Enhancing Citizen Responsiveness Through Cloud Communication Solutions

COVID-19 Rapid Relief:
Enhancing Citizen Responsiveness Through Cloud Communication Solutions

Dennis Weikle, PPT Solutions

Introduction

Today’s global health emergency has become one of those rare moments in time when we are presented with profound and significant changes to our daily lives. Amid this uncertainty, people turn to their government and local agencies for answers and time-sensitive updates. Citizen needs and expectations are evolving in rapid and surprising ways, and it is critical that government agencies act now to quickly adapt, manage and respond to these needs with the least amount of friction as possible – ensuring public safety comes first.

COVID-19 Rapid Relief:
Enhancing Citizen Responsiveness Through Cloud Communication Solutions

Dennis Weikle, PPT Solutions

Introduction

Today’s global health emergency has become one of those rare moments in time when we are presented with profound and significant changes to our daily lives. Amid this uncertainty, people turn to their government and local agencies for answers and time-sensitive updates. Citizen needs and expectations are evolving in rapid and surprising ways, and it is critical that government agencies act now to quickly adapt, manage and respond to these needs with the least amount of friction as possible – ensuring public safety comes first.

Migrating to the Cloud: Seamless Business Continuity and Virtual Work Environment Transitions

The harsh reality is legacy contact centers and communications systems have not aged gracefully. As time has passed and especially during unexpected and sharp increases in volume, antiquated government and local response systems have proven to be inadequate in handling increased traffic and providing a rapid response. Their reduced agility, lack of business intelligence and limited business continuity capabilities have growingly become liabilities supporting the needs of today’s citizens. The end result of an unadaptable legacy infrastructure is often a poor citizen experience, which can be devastating to an effective and sustainable citizen response.

ppt-cloud-migration-public-horizontal

Over the past several years, cities with homegrown systems have begun to move to cloud-based systems as a primary means of improving their citizen services and crisis management preparedness. The right cloud migration will provide a robust set of tools that will optimize an IT ecosystem and enhance the overall citizen experience even in the face of adversity. It also provides governments and municipalities a simple platform with the ability of delivering automated and real-time system updates without the rigors and instability of homegrown platforms. Additionally, the power of the cloud enables organizations to easily migrate staff to work-at-home environments that allows for seamless support while keeping the workforce safe and healthy.

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Contact us today to learn how we can optimize your Customer Experience and Business Operations.

We're here to help.

PPT Solutions’ public sector experience spans across 38 states including multiple engagement channels (phone, email, chat, SMS and IVR). Supporting public sector citizen experiences since 2014, our multi-vertical private sector CX expertise has enabled us to seamlessly integrate differentiating people, process and technology solutions focused on driving impactful satisfaction metrics and optimal performance.

We're Here to Help

Contact us today to learn how we can optimize your
Customer Experience and Business Operations.
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