Migrating to the Cloud: Seamless Business Continuity and Virtual Work Environment Transitions

The harsh reality is legacy contact centers and communications systems have not aged gracefully. As time has passed and especially during unexpected and sharp increases in volume, antiquated government and local response systems have proven to be inadequate in handling increased traffic and providing a rapid response. Their reduced agility, lack of business intelligence and limited business continuity capabilities have growingly become liabilities supporting the needs of today’s citizens. The end result of an unadaptable legacy infrastructure is often a poor citizen experience, which can be devastating to an effective and sustainable citizen response.

Over the past several years, cities with homegrown systems have begun to move to cloud-based systems as a primary means of improving their citizen services and crisis management preparedness. The right cloud migration will provide a robust set of tools that will optimize an IT ecosystem and enhance the overall citizen experience even in the face of adversity. It also provides governments and municipalities a simple platform with the ability of delivering automated and real-time system updates without the rigors and instability of homegrown platforms. Additionally, the power of the cloud enables organizations to easily migrate staff to work-at-home environments that allows for seamless support while keeping the workforce safe and healthy.