TELEOPTI WFM Consultant
Virtual – Contract
PPT Solutions is a premier provider of Customer Experience and Business Optimization Solutions. We work hand-in-hand with our clients' senior executives of Fortune 1000 companies and government agencies to transform their organization and their industries with our combination of strategy, technology, operations, and change management capabilities.
PPT Solutions is looking for a contract consultant with in-depth operational experience using the TELEOPTI WFM platform. This engagement is expected to begin immediately and run for approximately 2-3 months.
Experience and Skills
Key requirements for the position are as follows:
- Recent experience Forecasting, Scheduling, and performing Real-Time Management specifically on the TELEOPTI WFM platform
- Knowledge configuring new campaigns on the TELEOPTI WFM platform is helpful but not required
- Deep experience with Workforce Management fundamentals including Forecasting, Scheduling, and Real-Time Management
- Experience with contact center fundamentals and operations management
- Working knowledge of Contact Center KPIs
- Analytical and presentation skills
- Ability to work with and assist clients in meeting goals, objectives, and daily SLAs
We offer a highly competitive compensation structure that will allow you to be rewarded for the contributions you make. If you thrive in an environment that is collaborative, challenging, and will provide you the opportunity to expand your skills – come talk to us. We’d welcome the opportunity to get to know you and allow you to learn more about us. We are an equal opportunity employer committed to providing a diverse environment. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Work With Us
For more information, contact
9521 B Riverside Pkwy
Tulsa, OK 74137