Scott Casson

ppt-team-scott-casson

Scott Casson

Vice President, Delivery Solutions

Scott is a 25-year veteran of the Contact Center/Customer Service industry and had held every possible position within the contact center from starting on the phone as an agent up to, and including Senior Vice President. Throughout the past 15-years, he has focused all his efforts on helping corporations, both large and small, on-shore and off-shore, improving their contact centers by delivering engagements that significantly enhanced productivity, reduced expenses, and improved their overall Customer Satisfaction. While Scott is considered a contact center generalist, he has become a Subject Matter Expert in the areas of productivity improvement through Outlier Management, Workforce Management, IVR and ACD redesign, Outbound Dialing, and Knowledge Management.

Dennis Weikle
Founder and Managing Director

Kris Kramer
Managing Director

Kathryn Martin
Vice President,
HR and General Counsel

Scott Prater
Vice President, Technology

Casey Kostecka
Senior Vice President,
Enterprise Solutions & Marketing

Scott Casson
Vice President,
Delivery Solutions

Rob Hornbuckle
Vice President,
Cloud Services

JR Dethorn
Vice President,
Finance

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