Kris is a multiple award winning industry executive with over 20 years of experience leading contact center, vendor management, account management, and program management organizations. Kris’ experience has been focused on ensuring that his clients satisfaction was extensively improved while focusing on enhancing quality and cost metrics. His experience on the client and partner side brings a unique perspective on his thought-leadership and ability to solve a client’s business objectives. Most recently, Kris was Founder and President of Confer Partner Solutions which was a consulting firm focusing on government solutions. His previous positions were Senior Vice President of Strategic Account Management for a top ten call center outsourcer as well as Sr. Director, Global Outsourcing for Sprint where he was responsible for their partner network of approximately 24K agents where they won five JD Power Awards for Sprint’s Virgin and Boost Mobile brands. He has a proven track record of delivering bottom line results.