George W. Svoboda
Vice President, Strategy & Service Delivery
George is a proven leader with over 24 years of experience delivering strategy, operations, digital / technology and outsourcing advisory services. He focuses on helping clients in the health, financial services, telecom, media and technology industries increase revenue and customer satisfaction, and reduce costs by optimizing their contact center operations, processes and technology.
Most recently, George led the CRM Strategy practice at PwC Strategy, joining through PwC’s acquisition of Booz & Company, where he was a Principal. Previously, George was Sr. Vice President of Alliance Business Development for Sitel, a leading business process outsourcing firm. He was a Sr. Manager at Deloitte Consulting in the contact center practice, and was a Senior Principal and technical architect at eLoyalty.