About PPT Solutions
Empowering companies with transformational people, process and technology solutions that deliver exceptional contact center performance, incredible customer experiences and profitable results.
Tackling today’s business challenges requires a new mindset. As new technologies emerge and consumer trends continue to evolve, the complex modern-day marketplace demands an intimate understanding of best-in-class operational practices and a keen eye on developing efficient, simple and consistently exemplary customer experiences.
As a partner to many of the world’s leading brands, this is where we excel.
PPT Solutions is a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions. With an extensive portfolio partnering with Fortune 500 companies, we understand the importance of creating amazing and ever-evolving experiences for your customers and meeting their needs in an increasingly connected world. We also understand the complexities behind meeting your customer expectations, achieving a competitive advantage and – not just getting things done – but driving performance and getting results. With experience leading some of the world's most admired brands, we’ve walked in your shoes and experienced many of the same challenges you encounter every day. It’s this unique perspective that fuels a commitment beyond that of a traditional consultant relationship. It’s our culture and mission to pay our experience forward, ensuring our client’s success through innovative, proven and sustainable solutions, backed by a leadership team that understands how to bring your company’s vision to life.
What Sets Us Apart
Integrated real-world and consulting expertise in Customer Experience design, contact center operations and technology infrastructure across multiple industries.
Proven and Wide-Ranging Experience
Broad, multi-vertical industry experience and knowledge with a track record of successful collaboration and delivery across Fortune 500 companies.
Our Collaborative and Successful Approach to Learning and Understanding
Through early and frequent discussions, we work hand-in-hand with our clients to quickly and firmly understand their specific needs, priorities and restraints with one goal in mind – ensuring we deliver our experience, tools and industry insight as a complement to your knowledge and expertise.
Industry-Leading Resources and Solutions
A deep expertise in customer service, technical support, contact center best practices and proven tools and frameworks to support you in your most important projects.