Reimagining Business. One client at-a-time.
Tackling today’s business challenges requires a new mindset. As a premier provider of client-centric Customer Experience and Business Optimization Solutions, we understand that sustainable success requires a commitment to challenging the status quo and continually re-thinking your customer engagement model, operational processes and technology solutions. It also requires collaboration with a trusted partner – one that is committed to understanding your business as well as you understand it yourself. That’s where we excel.
Customer Experience and Business Solutions Insights
The Customer Experience Effect Insight Series
Volume 1: Evolution of Contact Center Metrics
Conventional contact center metrics have been typically linked to the measurement of operational performance, support staff behavior and interaction compliance. In recent years, contact center management key performance indicators (KPIs) have undergone a shift with customer satisfaction at the forefront of measuring success. The traditional methods of measuring performance and service are not obsolete, but technology and expanded engagement channels have created additional interaction points within the customer journey. This evolution in contact center management has guided customer service and contact center leaders to begin measuring and building their strategies around what truly matters – the customer experience.
Learn more how PPT Solutions can help increase your customer advocacy, enhance your revenue and optimize your operational efficiency.
Services you can trust.
Performance and leadership
you can depend on.
Remaining innovative and agile is critical to meeting your customer needs and revenue goals. Our Management Consulting, Managed Services and Marketplace Solutions are the foundation of our success. Combined with our experience, expertise and operational design excellence, they create differentiation and drive growth for our clients.
Our services are designed with one goal in mind – enhancing profitability and growth through optimized performance and a superior customer experience.